Refund & Cancellation Policy

Plans include a 14-day free trial, with no card required. If you do not subscribe before it ends, the agent simply stops handling calls — you are not charged automatically.

• Subscriptions are billed monthly in advance, on the date you subscribed.
• Call allowances reset each billing period and do not roll over.
• There are no surprise overage charges. If you reach your plan's call allowance, the agent stops handling new calls until your next billing period or until you upgrade your plan.
• Prices exclude sales tax/VAT unless stated.

You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period: your agents keep running until then, and you are not billed again. We do not pro-rate part-months.

We do not refund fees for a billing period that has already started, including part-used periods. Because you can cancel at any time before your next renewal and can try the service during the free trial, we do not offer pro-rata refunds for time you have not used.

We will refund in full where we have charged you in error, where the service was materially unavailable for a prolonged period due to our fault, or where the law requires it — including statutory cancellation rights that may apply if you are a consumer rather than a business.

If we suspend or terminate your account for breach of the Terms of Service or the Acceptable Use & AI Policy, fees already paid are not refunded.

Email ghlsparkai@gmail.com with your account details. We respond within 2 hours on all plans.